The Marches Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
The way you access your GP is changing to ensure you get the best possible care safely and quickly.
We only want people to attend the practice when they need to, in order to keep you and our staff safe from Coronavirus.
Please check out the video below which explains how you can contact us and the different ways care will be delivered to keep you safe.
The Marches Surgery is here for you.
Help us help you.
We are pleased to release this short video about how we are working during the Covid crisis, and about how we can help our patients to get the care they need. Every member of the team has contributed, and our thanks go to them for participating. It is an amateur video, produced in house, but we hope it gets our message across. Please share it with any family or friends who are registered with us - we are keen to communicate that we are here to help you all.
A message to all our patients regarding the coronavirus outbreak
The whole team here at The Marches Surgery is committed to providing the best possible care to all our patients in what are going to be challenging times in the weeks and months ahead.
The situation is rapidly changing, with frequent updates of national advice.
The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).
The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
- a high temperature or
- a new continuous cough
If you have these symptoms do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Stay At Home advice can be found here.
For further advice online please click here Coronavirus - What is it and where to go for information
A local Covid-19 Home Management Service (CHMS) has been established and will provide monitoring for patients who are unwell, with regular texting, phone calls, and home visits (if required). Please DO NOT visit the surgery, in the interests of other patients and of staff.
As of Monday 16th March, anyone requesting an appointment at the surgery will be phoned by one of our clinicians. Where possible, we will deal with issues by phone or video consultation. If a visit to the surgery is required we will arrange this with the most appropriate clinician. Please DO NOT visit the surgery to request an appointment or for any other reason - phone us instead. You will be phoned back by a clinician at the earliest opportunity.
Some surgeries are electing to cancel all routine work but at the present time we plan to continue such work, which is often very important to maintaining and monitoring good health. So do please continue to attend for smears, blood tests, dressings and health checks, but we ask that IF YOU DEVELOP A FEVER OR COUGH before your appointment, please phone the surgery. You will be asked to remain at home, and the nurse or HCA will contact you by phone at your appointment time.
We will keep you updated about any changes as they arise. More information can be found on the NHS website here.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Request for medical certification from absence of work related to the Covid-19 pandemic.
Due to the current pandemic and pressure on General Practice, we are prioritising the urgent medical needs of our patients and will not be providing a medical certificate for this absence. If you require a note for your employer, please download the following form. Medical Certificate CV-19.pdf
Guidance Note for Parents of Children who are Self-Isolating
Children can get coronavirus (COVID-19), but they seem to get it less often than adults and it is usually less serious.
Symptoms of Coronavirus in Children The main symptoms of coronavirus are:
• a high temperature
• a new, continuous cough – this means coughing a lot, for more than an hour, or 3 or more coughing episodes in 24 hours
• a loss or change to sense of smell or taste – this means they cannot smell or taste anything, or things smell or taste different to normal
What to do if your child has symptoms or has been asked to selfisolate by their school:
If your child has any of the main symptoms of coronavirus:
1. Get a test to check if they have coronavirus as soon as possible.
Tests can be accessed through the GOV .UK website. Your GP is unable to order these tests for you.
2. Stay at home and do not have visitors until you get the test result – only leave your home to have a test.
Get advice from NHS 111 if you're worried about your child or not sure what to do.
• For children aged 5 or over – use the NHS 111 online coronavirus service.
• For children under 5 – call 111.
For further information on when it may be appropriate to speak to your GP please follow this link:
Online Consult allows patients to easily seek 24/7 support or access self-help advice, it may even save the need for a face-to-face appointment. You have access to over 200 videos and over 75 forms that have been written, recorded and approved by a team of GPs with over 20 years experience.
The Online Consult service also allows patients to request a GP letter, request a sick note or ask a general query. Please be aware that all Online Consult forms submitted to the practice will be dealt with within 2 working days.
Changes to prescription telephone line
Our prescription telephone line is changing! From Monday 30th March 2020 our dedicated prescription telephone line will be changing to 8am-11am (previously 9am-12pm).
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or book an appointment to see a doctor.
Find out more about our online facilities here.
Important Changes to Your Medical Records - Please Read Now
(Site updated 28/05/2021)